CLEANING & MAINTENANCE
One of the things we pride ourselves upon is our ability to offer peace of mind. Otway Retreats do not outsource our cleaning responsibilities which means your home is always personally checked and cleaned by our team between bookings. By modelling our business in this way it has allowed us to uphold our high standards and minimise risk of damage going unseen or unnoticed between bookings.
"A range of in-house services to provide complete care."
It is often the case that property owners offering their home to potential guests are not able to be present to monitor the upkeep and cleaning of their home between guests. Otway Retreats offer a suite of cleaning, linen, gardening and maintenance services tailored specifically for your property and unique requirements. The reason we do not outsource or subcontract these responsibilities is because the presentation and ongoing up keep of the homes we manage is the most important aspect in the success of our business.
We provide home owners exclusive access to our handyman for any odd jobs that may arise, regular or ad-hoc gardening services, window cleaning and more. We undertake comprehensive annual property reports outlining the condition of your home with suggestions on improvements or preventative maintenance that may be required during the course of our management. If you are unable to visit your home regularly, you need someone you can trust to keep an eye on things for you and that is what we aim to do.
Our professional cleaning staff are employed to care for your home between guests, Otway Retreats staff check your home after each guest has departed.
PHOTOS OF EACH CLEAN
Our cleaners take photos after each and every clean of your home to provide protection and to ensure we maintain our high standards between bookings.
APP BASED CHECKLISTS
Our cleaners all have digital checklists with photos that are customised to your home to ensure consistency between cleaning.
HOTEL QUALITY LINEN
We use professional hotel quality linen and offer a range of linen packages to suit a range of budgets. We will tailor a package to meet your needs.
We offer housekeeping services to guests as well as housekeeping or cleaning after owner bookings if you dont want to manage your own cleaning after your stay.
We employ trained and professional gardeners to assist with ongoing lawn mowing, weeding or landscaping either on a regular basis or as necessary.
Often there are small repairs needed between guests and our handyman can always assist with these jobs as part of our management obligations.
We provide internal and external window cleaning services on a regular or ad-hoc basis for properties under our management.
We can provide regular or ad-hoc gutter cleaning services to properties under our management.
ANNUAL PROPERTY REPORTS
Detailed annual property report with photographs to identify possible improvements or any preventative maintenance to protect your home.
If you wish to renovate or update your home we can assist you with the project, from initial design advice, to full project management.
Our team monitor emails and phone calls around the clock so that you and your guests are always supported if things go wrong.
We have strong relationships with local trades and will work with them for any specialist maintenance required over the course of our management.
Ready to Get Started?
No matter what you are trying to achieve, Otway Retreats can tailor a property management plan to meet you needs. Get in touch today to receive an obligation free assessment.