EXPERIENCE THE DIFFERENCE
When you choose our holiday homes, you're stepping into a realm of comfort and elegance. Unfold moments of relaxation with our freshly laundered, crisp linen – assuring you both safety and a serene night's sleep.
Forget the hassle of packing pillows and duvets; our beds greet you, prepared and inviting and already made so you can just put your feet up and relax. Every corner of our homes are curated with thoughtful touches, designed to make your stay as seamless and delightful as possible. Trust in our commitment to elevate your holiday experience.
YOUR OWN CONCIERGE
When you stay at one of the homes hosted by Otway Retreats, you’ll enjoy access to your very own personal concierge to prepare the home for your arrival and impart their local know-how on the cool places to eat, drink, shop and play. Our concierge team members are local experts with a knack for making the impossible possible.
Whether you want to explore, relax or eat - your personal concierge can assist in creating the perfect holiday itinerary with huge range of activities and tours, customised specially for you.
Otway Retreats offer a range of options you can purchase prior to your stay to ensure your holiday home is provisioned and perfectly prepared for your arrival.
YOUR STAY CONFIRMATION
Once you have booked with us, you will receive an email with all of the confirmations, and we will debit your card for the full amount within 48 hours.
We offer a guest concierge as your local on the ground support to assist with curating experiences, making special occasions extra special or simply sharing local insights on the best coffee. You will get details in your confirmation emails
HOTEL QUALITY LINEN
Professional hotel quality linen washed and laundered commercially to ensure the highest of standards. Beds are all made (except bunks) ready for your arrival.
WHAT TO PACK
We provide basic amenities such as cleaning products, toilet paper, tea, coffee, salt, pepper and oil, as well as luxury aspar body wash and hand soap for the bathrooms.
SUPPORT DURING YOUR STAY
A local and on the ground team ready to assist you promptly as well as emergency after hours support line for any emergencies. We pride ourselves on our communication.
Our homes are all professionally cleaned prior to arrival and we use eco and environmentally friendly low tox products within the home where possible.
You will receive a digital link to an online guest guide outlining all the information about the home, as well as some handy local tips. Its a good idea to read this before you arrive.
24/7 CHECK IN
We offer self check in via key lock box if you plan to arrive late, its always nice if you let us know when to expect you as if it is outside of business hours, we can plan to be availiable if needed.
CURRENT CONCIERGE MENU
TASTES OF THE REGION HAMPERS
A selection of local gourmet produce ready on arrival.
a selection of the best local and regional wines for you to select and have ready and waiting on arrival in your holiday home.
A curated selection of local breakfast options provisioned ready and waiting on arrival.
Lunch/Dinner meals prepared and ready for you to serve upon arrival.
Wine, beer, hand made local chocolates, flowers and strawberries.
age-appropriate kids provisioning, toys, bubble bath, treasure hunts, activity books, travel cots, high chair, stair gates etc.
IN HOME DINING
Private in-home dining experiences.
Single or couples massages.
Private morning sunrise yoga sessions on the beach with a local instructor
Housekeeping services or linen refresh.
PAINT AND SIP
A curated paint and sip experience in your holiday home
DUSK WILDLIFE TOUR
Dusk wildlife experience complete with wine and nibbles at wildlife wonders with an experienced and local tour guide
OTHER BESPOKE EXPERIENCES
surf lessons, helicopter tours, ka huna massage, private yoga sessions, personal training, art classes, whale watching, fishing charters, dinner reservations and recommendations, personal wildlife guides - whatever you are dreaming of, we can connect you to locals and help make it happen!