FLEXIBLE COVID-19 BOOKING TERMS
THIS COVID-19 POLICY APPLIES TO ALL BOOKINGS MADE AFTER THE 23RD FEBRUARY 2021 ONLY.
You will be eligible to amend the dates of your booking if you are unable to travel on your check-in date for any of the reasons specified below.
If a person you have named on your guest agreement as staying at your Otway Retreats accommodation has been infected with COVID-19 (certified medical certificate or letter from Doctor required before approval);
If you are in Australia and government restrictions prevent you from travelling to your booked destination.
If you are in Australia and government restrictions require you to quarantine on arrival at your destination or on return home.
What do I do if I need to change or cancel my booking due to Coronavirus (COVID-19)?
We require at least 48 hours notice for any cancellation requests due to Covid - requests made within 48 hours of your planned travel are not guaranteed to be approved and will be considered on a case by case basis.
In the event that your trip is disrupted by the coronavirus, please complete a request to cancel your booking via email (firstname.lastname@example.org) as soon as possible to:
Complete a change of date for future travel to the same property booked within 12 months from the date your original trip was due to commence.
Cancel your booking and claim a full refund from your travel insurance company. Otway Retreats will supply you with the necessary paperwork to assist you to file a claim. Not all insurance companies will cover out of pocket expenses incurred from a pandemic, and there are varying conditions and eligibility criteria that will determine whether this option is available to you. Please contact your insurer to confirm if this option is possible. (Note that a change in dates will not be provided to you in the event that you have claimed a refund from your insurer)
For booking changes and cancellations related to not related to COVID-19, our standard Booking Terms & Conditions will apply.